Frequently Asked Questions

How long will it take for me to receive my order?

It usually takes 0-2 business days to process your order, depending on how busy we are.

After that, your product will be shipped, and you can expect to receive it within an estimated 3-5 business days, so the total estimated delivery time is 3-7 business days.

Can I track my parcel?

Yes, you can. You can track your order here: Track your order

Can I return my order?

We offer a 30-day return period during which the customer can return the package without giving a reason. This 30-day period begins upon receipt of the shipment. Please note that the return must be made within 30 days.

For further information, please visit our return policy.

What payment methods does Elcevi accept?

We accept the following payment methods: Visa, MasterCard, Maestro, Shop Pay, Amex, Google Pay and Apple pay.

All payments are made in Australian dollars (AUD).

I haven't received an order confirmation. What should I do?

You will receive a confirmation email immediately after placing your order. This email contains your order number (consisting of at least 5 digits), a summary of your order and the delivery address.

Sometimes confirmation emails accidentally end up in your junk or spam folder. Please take the time to check these folders in your email account to see if the confirmation email is there.

If you have checked your spam folder, waited a while and checked your email address, but still have not received an order confirmation, please contact our customer service team. Provide them with the details of your order, including your full name and order number, and they will help you confirm the status of your order and resend a confirmation email if necessary.

Company Information:

Store Name: Elcevi (Part of Alexander financial holding b.v.)
Address: Bridgemankade 134, 2132HR, Hoofddorp, The Netherlands
Chamber of Commerce: 83533478
VAT Number: NL862907081B01

E-mail: info@elcevi.com
Phone: +31610575329
Contact: contactform

Customer Service Hours (GMT+10)
Monday – Friday: 09:00AM – 5:30PM
Saturday & Sunday: 10:00AM – 3:00PM

We aim to respond to your email within 24 hours.

Thank you for choosing Elcevi