Refund policy

Elcevi
https://Elcevi.com

Address: Bridgemankade 134, 2132HR, Hoofddorp, The Netherlands
Email: info@elcevi.com
Phone: +31610575329

At Elcevi, we offer a clear and transparent return process.

Easy 30-Day Returns

You have 30 days from the date of receiving your order to return items.

Return Conditions

Condition: Items must be unused, in their original condition, and returned with their original packaging.

Return Shipping Costs

  • Defective or incorrect items: You pay no return shipping costs if the item is faulty, incorrect, or damaged during transit.

  • Change of mind: If you ordered the wrong item, it doesn’t fit, or you simply changed your mind, you will be responsible for the actual return shipping cost.

Please note: Return costs are non-refundable.

How to Return an Item

  1. Contact us: Email us at info@elcevi.com with your order number and the reason for your return.
  2. Receive return instructions: We’ll send you a return authorisation and step-by-step instructions.
  3. Repack your item: Carefully repack the item in its original packaging, including all accessories, tags, and documents.
  4. Print the return label: We’ll provide the return label after the return payment is collected. Print it and attach it to the parcel.
  5. Send it off: Drop your parcel off at the nearest carrier drop-off point as outlined in the return instructions.

Refund Process

  • Inspection: Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria.

  • Refund: After approval, we will issue your refund. Please allow up to 7 business days for the amount to appear in your original payment method, depending on your bank or provider.

Exchanges

Need a different size, color, or item? No problem! Contact our support team and we’ll gladly help you exchange your item quickly and easily.

Questions?

Visit our FAQ page or email us at info@elcevi.com

Company Information:

Store Name: Elcevi (Part of Alexander financial holding b.v.)
Address: Bridgemankade 134, 2132HR, Hoofddorp, The Netherlands
Chamber of Commerce: 83533478
VAT Number: NL862907081B01

E-mail: info@elcevi.com
Phone: +31610575329
Contact: contactform

Customer Service Hours (GMT+10)
Monday – Friday: 09:00AM – 5:30PM
Saturday & Sunday: 10:00AM – 3:00PM

We aim to respond to your email within 24 hours.

Thank you for choosing Elcevi