Payment policy

1. Accepted Payment Methods
At Elcevi, we offer various secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit and debit cards: Visa, MasterCard, American Express, Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Bank transfers (for bulk orders – please contact us for more information)

All payments are made in Australian Dollars (AUD).

2. Payment Processing

  • Payment must be made at the time of purchase.

  • Orders will only be processed and shipped once full payment has been received.

  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing and Currency

  • All prices listed on Elcevi are in Australian Dollars (AUD).

  • Prices are subject to change, but confirmed orders will not be affected

  • Applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing
Elcevi uses SSL encryption and trusted payment gateways to ensure the security of your transactions.
We do not store any credit card or payment information.

5. Refunds and Chargebacks

  • Refunds are processed in accordance with our Return and Refund Policy.

  • If you experience any issues, please contact us at info@elcevi.com first so we can resolve it quickly.

6. Fraud Prevention
Elcevi reserves the right to cancel or suspend any order suspected of fraud or unauthorized activity.
Additional identity verification may be required for high-value transactions.

Company Information:

Store Name: Elcevi (Part of Alexander financial holding b.v.)
Address: Bridgemankade 134, 2132HR, Hoofddorp, The Netherlands
Chamber of Commerce: 83533478
VAT Number: NL862907081B01

E-mail: info@elcevi.com
Phone: +31610575329
Contact: contactform

Customer Service Hours (GMT+10)
Monday – Friday: 09:00AM – 5:30PM
Saturday & Sunday: 10:00AM – 3:00PM

We aim to respond to your email within 24 hours.

Thank you for choosing Elcevi