We offer free shipping for all orders in Australia, with no minimum purchase, processed within 0–2 business days and a delivery time of 3-5 business days. The total estimated delivery time is 3-7 business days.
You’ll receive a tracking number as soon as your package is on its way.
If any delivery issues arise, our customer support team is ready to help right away.
Elcevi is an online-only fashion store focused on Australian customers, offering a calm, refined selection of timeless clothing focused on comfort, quality, and everyday wear.
We believe in thoughtful fashion and a human approach — warm service, clear communication, and pieces that feel right beyond trends.
Everything you need to know about ordering, shipping, tracking, and returns at Elcevi.
Browse our collection, select your preferred item and size, then add it to your cart.
Once you are ready, proceed to checkout and complete your payment using one of our available payment methods.
If you need to change or cancel your order, please contact us as soon as possible at info@elcevi.com.
We will do our best to help, but once an order has been processed or shipped, changes may no longer be possible.
We currently ship within Australia only.
Please make sure your delivery address is entered correctly at checkout to avoid delays.
Yes. We offer free shipping on all orders within Australia.
No minimum purchase is required.
Orders are processed within 0–2 business days, Monday to Friday.
Delivery usually takes 3–5 business days after dispatch.
The estimated total delivery time is 3–7 business days.
Our daily order cutoff time is 5:00 PM GMT+10.
Orders placed after this time will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can use this tracking information to follow the progress of your delivery.
We ship orders within Australia using Australia Post.
If your order is delayed or appears to be lost in transit, please contact our customer support team at info@elcevi.com.
We will review the situation and assist you as quickly as possible.
We offer a 30-day return period from the date your order is received.
Items must be unused, in their original condition, and returned with original packaging.
To start a return, please email info@elcevi.com with your order number and reason for return.
We will provide return instructions and guide you through the next steps.
If the item is defective, incorrect, or damaged during transit, return shipping is free of charge.
If you changed your mind, ordered the wrong item, or selected the wrong size, the actual return shipping cost is your responsibility.
Once your return is received and inspected, we will process your refund if approved.
Please allow up to 7 business days for the refund to appear in your original payment method, depending on your bank or payment provider.
Yes. If you need a different size, color, or item, please contact our support team.
We will be happy to assist you with an exchange where possible.
You can contact us at info@elcevi.com.
Our team is here to help with questions about orders, shipping, returns, and general support.
